Buy and sell locally with Bee-Market – simple, fast, and made for your community.
Effective from 18 August 2026
Version: v1.1
All users are solely responsible for ensuring their listings, purchases, and communications comply with local, national, and international laws. Bee Market does not verify legal compliance of listed products, such as ingredient labels, certification, safety markings, or business registrations.
By using the Platform, you agree that:
Bee Market reserves the right, at its sole discretion, to remove or edit any content, suspend or block any account, restrict access, or carry out any administrative action deemed necessary to protect users, enforce these Terms, maintain trust in the Platform, or comply with legal obligations. Such actions may be taken without prior notice or liability.
Users who list items for sale (“Seller”) must comply with the following requirements. By selling on the Platform, you also agree to Bee Market’s Returns & Refunds Policy (UK) and Cancellation Policy (UK), which are incorporated into these Terms by reference.
Bee Market charges a 7% selling fee on the total amount paid by the Buyer (including any buyer-paid delivery), with a strict minimum of £0.30. This fee is deducted at the time of sale. In the event of a cancellation or refund, the Buyer receives the full amount paid. However, shipping labels generated for dispatch are non-refundable, and the Seller remains responsible for the cost of any outbound delivery label that has already been created or used.
Delivery costs. Shipping labels are generated by the Seller through the Bee Market platform. Bee Market pays the postage provider for the label at the time it is created. The label cost is then deducted from the transaction amount when the Seller withdraws their earnings. The Buyer’s payment therefore covers both the item price and the delivery charge where applicable.
Delivery cost handling & examples
Shipping labels are generated by the Seller through the Bee Market platform. Bee Market pays the postage provider for the label when it is created. The label cost is then deducted from the Seller’s transaction balance before the Seller withdraws their earnings. If the listing charges delivery to the Buyer, the delivery amount is included in the Buyer’s payment as part of the transaction.
Buyer Pays Delivery
Item £100.00 + Delivery £10.00 → Buyer pays £110.00.
Bee Market fee (7% with min £0.30) on £110.00 = £7.70.
Delivery label = £10.00.
Seller earns £92.30.
Seller Pays Delivery (Free Delivery)
Item listed at £100.00 + Delivery £10 → Buyer pays £100.00.
Bee Market fee (7% with min £0.30) on £100.00 = £7.00.
Delivery label = £10.00.
Seller earns £83.00.
Return settings. Each listing must use one of the two return options defined in our policy:
• 14-Day Return (default): Buyer may request a return within 14 days of delivery. The Buyer usually pays return postage unless UK law requires the Seller to cover it (e.g., faulty, significantly not as described, substantially damaged on arrival, or not delivered). Refunds include the item price and the standard outbound delivery charge paid (if any).
• No Returns Accepted: Reserved for categories where returns are unsafe or impractical (e.g., live bees, hygiene-sensitive items once seals are broken, worn/used protective clothing, certain custom/personalised items). Statutory rights still apply.
Live bees: For welfare and biosecurity reasons, live bees are never returnable once dispatch has taken place.
Collection orders: If the Buyer chooses in-person collection, the Buyer must inspect the item at pickup. If the Buyer refuses collection because the item is clearly different from the listing, they may request a refund through Bee Market. Once the Buyer collects and accepts the item, the transaction is final — no returns or refunds are available.
Restricted products. Some categories are allowed on Bee Market but must follow extra rules (for example, food products, live bees, used equipment with biosecurity risks). Sellers must review and comply with the requirements in our Restricted Products Policy, which is incorporated into these Terms by reference. Failure to meet the category-specific rules may result in listing removal or account action.
Prohibited products. Certain items are not allowed on Bee Market under any circumstances (for example, illegal goods, hazardous substances, or items banned by UK law). The full list is set out in our Prohibited Products Policy, which is incorporated into these Terms by reference. Attempting to list or sell prohibited items may lead to immediate suspension or termination of your account, without notice.
Listings. Every listing on Bee Market must be relevant to beekeeping or bee-related products (for example: live bees, hives, equipment, honey, wax, protective clothing, or related supplies). Listings must be accurate, lawful, and informative, including a clear title, detailed description, fair pricing, and relevant images to help Buyers make informed decisions.
Bee Market does not verify product claims, authenticity, or labelling. Sellers are solely responsible for legal compliance. Any consequences arising from restricted, unsafe, or non-compliant goods are the Seller’s responsibility.
Handmade, homemade, and bee-related items (e.g., honey, wax, soaps, remedies) are permitted but must be described accurately. Bee Market is not liable for allergic reactions, injuries, or health issues caused by such items.
Bee Market may, at its sole discretion, remove listings, restrict selling privileges, or suspend/terminate a Seller account to protect users, enforce these Terms, or comply with law. Actions may be taken with or without notice.
Bee Market may designate certain Sellers as a “Trusted Seller” where Bee Market has carried out additional checks on information provided by or relating to the Seller. Trusted Seller status is intended to help Buyers identify Sellers whose business information has undergone additional review by Bee Market.
Verification checks. Depending on the Seller and the products they offer, Bee Market may review information such as the Seller's identity, business details, company registration, food business registration, trading information, location, product information, or other relevant supporting information.
Where applicable, Bee Market may also check information using publicly available registers, official records, documents supplied by the Seller, or other sources that Bee Market considers reasonably appropriate.
Meaning of the Trusted Seller badge. A Trusted Seller badge means that Bee Market has completed the checks that it considered appropriate for that Seller at the time of verification. The badge does not mean that Bee Market continuously monitors the Seller or independently inspects every product, transaction, manufacturing process, apiary, premises, or activity carried out by the Seller.
Trusted Seller status does not constitute a guarantee, warranty, certification or endorsement by Bee Market of the Seller or of any individual product or service offered by that Seller. Buyers should continue to review individual listings carefully before making a purchase.
Seller information. Sellers applying for or holding Trusted Seller status must provide truthful, accurate, complete and up-to-date information. Sellers must not provide false or misleading documents, registrations, business details, product information or other evidence for the purpose of obtaining or retaining Trusted Seller status.
A Trusted Seller must notify Bee Market where information relevant to their verification materially changes, including where a registration, licence, business status or other information relied upon during verification expires, is suspended, is withdrawn or is no longer accurate.
Seller responsibility. Trusted Seller status does not transfer responsibility for legal or regulatory compliance to Bee Market. The Seller remains solely responsible for their listings, products, services and business activities and for complying with all applicable laws, regulations, registrations, licences, labelling requirements, product safety requirements and consumer protection obligations.
Where a Trusted Seller profile displays information concerning matters such as UK operation, registration, production, manufacture or harvesting, that information is based on the information and evidence available to Bee Market when the relevant verification was carried out. Sellers remain responsible for ensuring that such information continues to be accurate.
Product claims. Unless Bee Market expressly states otherwise in relation to a specific check, Trusted Seller verification does not mean that Bee Market has independently verified every claim made in a Seller's listings, including claims concerning product origin, ingredients, quality, safety, authenticity, composition, production methods or suitability for a particular purpose.
Removal of Trusted Seller status. Bee Market may request additional or updated information from a Trusted Seller at any time. Bee Market may refuse, suspend or remove Trusted Seller status where information cannot be verified, becomes inaccurate or outdated, required information is not provided, the Seller breaches these Terms or applicable policies, or Bee Market reasonably considers removal necessary to protect Buyers, the Platform or the integrity of the Trusted Seller programme.
Removal or suspension of Trusted Seller status does not necessarily terminate the Seller's Bee Market account. However, Bee Market may separately restrict selling privileges, remove listings, suspend or terminate an account where permitted under these Terms or our policies.
Bee Market may change the eligibility requirements, checks, presentation or operation of the Trusted Seller programme from time to time in order to improve the programme, respond to regulatory requirements or protect users of the Platform.
Bee Market is an online marketplace. When you purchase on the Platform, you are buying directly from an independent Seller; Bee Market is not the seller of record. Bee Market acts as the Seller’s limited payment collection agent to accept funds via Stripe and settle the Seller’s payout in accordance with these Terms.
By placing an order, you (the Buyer) agree to: (a) pay the total amount shown at checkout in GBP; (b) provide an accurate delivery address and contact details; (c) comply with any Seller return policy shown on the listing; and (d) communicate honestly and respectfully with Sellers through the Platform.
Pricing and delivery are shown exactly as selected by the Seller. Buyers will see either a fixed delivery charge added to the item price or “Free Delivery” where the seller covers delivery. The delivery cost is included in the total shown at checkout. If a return is accepted, the buyer is refunded the item price only and the standard outbound delivery charge shown at checkout. The buyer is responsible for paying the return postage back to the seller.
Orders, Dispatch & Tracking. Sellers aim to dispatch within the time they state on the listing. Delivery times are estimates and not guaranteed by Bee Market. Once dispatched, tracking (where available) is provided by the Seller or carrier. Ensure your address and access details are correct; missed deliveries or incorrect addresses may cause delays or additional costs.
Refunds, Returns & Disputes. Bee Market provides a limited dispute process for non-receipt only. If an item was never shipped or never arrived, we may investigate and, at our sole discretion, issue a refund to the Buyer. For other issues (condition, suitability, sizing, taste, etc.), Buyers must work directly with the Seller under the Seller’s stated return policy and in accordance with our Returns & Refunds Policy (UK), which is incorporated into these Terms by reference. By agreeing to these Terms, you also agree to be bound by that policy.
Returns may be refused for strictly non-returnable categories (e.g., live bees/queens/colonies, opened edible or hygiene-sensitive items, custom-made goods, certain used equipment with biosecurity risk, or digital access goods), unless required by UK law or expressly agreed in writing by the Seller.
Refund amounts. Where a refund is due, the Buyer will receive back the product price together with the standard outbound delivery charge paid at checkout (if any). Premium or expedited delivery services are not normally refunded. Refunds do not cover Buyer-fault or change-of-mind scenarios unless required by UK law or the Seller has agreed otherwise.
Cancellations. Orders may only be cancelled with the Seller’s agreement prior to dispatch.Cancellation Policy (UK). After dispatch, cancellations are no longer possible and the order will be handled under the Seller’s return policy (if applicable).
Prohibited Conduct. Buyers must not engage in abusive behaviour, fraud, payment chargeback abuse, or attempt to complete transactions off-platform after using Bee Market to discover or communicate with Sellers. Bee Market may restrict accounts, reverse platform features, or take other action to protect users and the Platform.
Reviews. Leave honest, fair feedback based on your experience. Reviews must not contain unlawful, defamatory, hateful, or misleading content. We may remove reviews that breach these Terms.
Nothing in this section limits any non-excludable statutory rights under UK law. Where you buy from a Business Seller, they remain responsible for compliance with applicable consumer protection requirements.
If a Buyer and Seller cannot reach an agreement regarding a return or refund, the Buyer may open a formal dispute through Bee Market. We strongly encourage both parties to communicate openly and make every reasonable effort to resolve the matter directly before doing so. Once a dispute is opened, Bee Market will review the case and may issue a determination. Any decision made by Bee Market in this context is final, binding, and not subject to further challenge within the Platform, while your statutory rights under UK law remain unaffected.
Deposit payments. Some listings may allow a Buyer to pay a partial deposit to reserve an item. Unless the item is not delivered or is significantly not as described, deposits are non-refundable. If a Buyer cancels after paying a deposit, the deposit may be retained by the Seller as compensation for reserving the item and removing it from sale.
When Collection Is Chosen: If a Buyer chooses in-person collection, the Buyer is expected to inspect the item before taking it away. If the Buyer decides not to collect because the item is clearly different from the listing, they may request a refund through Bee Market. However, once the Buyer has collected and accepted the item, the transaction is considered final — no returns or refunds are available. Bee Market does not mediate quality or condition concerns after handover, as these must be addressed at the point of collection.
Summary (platform standard)
• Sellers choose one of two settings per listing: 14-Day Return (default) or No Returns Accepted.
• Under 14-Day Return, the Buyer usually pays return postage unless UK law requires the Seller to cover it (e.g., faulty, significantly not as described, substantially damaged on arrival, or not delivered).
• No Returns Accepted is reserved for categories where returns are unsafe/impractical (e.g., live bees, hygiene-sensitive items once seals are broken, worn/used protective clothing, custom/personalised items). Statutory rights still apply.
• Deposits are generally non-refundable if a Buyer cancels after reserving an item. Deposits may only be refunded where required by UK law (for example if the item is not delivered or significantly not as described).
• Collection orders are final once handover occurs; Buyers must inspect items at pickup.
• Refunds follow UK law: when required, refunds include the item price and the standard outbound delivery charge shown at checkout.
• Bee Market platform fees are charged on every completed transaction and are deducted from the Seller’s payout.
• The cost of the outbound delivery label is generally not recoverable once used. If an order is returned, the Seller may remain responsible for that cost.
• If an order is cancelled or refunded, the Buyer will receive the full amount paid. Any outbound delivery label that has already been generated remains the responsibility of the Seller.
All returns must be requested and agreed through Bee Market messaging before an item is sent back. Items must be returned in the same condition, with only the handling necessary to check nature and quality. Sellers issue refunds after receiving the return or receiving adequate proof of posting, in accordance with the Returns & Refunds Policy.
Bee Market may review disputes (e.g., non-receipt) case-by-case to ensure the listing’s return setting and UK law are applied fairly. Our administrative determinations are final within the Platform and do not affect any statutory rights a Buyer may have against a Seller under UK consumer law.
Chargebacks are handled via Stripe and may result in holds, reversals, or recovery from the Seller’s balance per Section 8. Bee Market may place holds, delay/reverse payouts, restrict features, or suspend accounts to protect users and the Platform.
All payments are collected by Bee Market from the Buyer and, after fees and any applicable holds, the balance is transferred to the Seller. Payments are processed via Stripe. Off-platform payments are strictly prohibited.
The details of our fees, delivery-label handling, reserve periods, payouts, and chargebacks are set out in our Fees and Payments Policy and our rules for returns and refunds are set out in the Returns & Refunds Policy. Both policies are incorporated into these Terms by reference.
We strongly recommend that all Sellers read our Fees and Payments Policy in full. It explains every stage of how fees and payouts work — from the moment a sale is made, through reserves and potential disputes, to the final transfer of funds to your bank account — with clear step-by-step examples.
Users are responsible for reporting income and paying any applicable taxes related to their activity on Bee Market. Bee Market does not provide tax advice and is not responsible for user compliance with HMRC or other tax authorities.
You agree to indemnify, defend, and hold harmless Bee Market Ltd, its operators, affiliates, staff, and representatives from and against any and all claims, demands, liabilities, damages, losses, costs, or legal expenses arising out of or in connection with:
All users acknowledge that Bee Market is not a party to any contract between Buyers and Sellers. Bee Market’s discretionary decisions are binding within the Platform and do not create liability for Bee Market.
To the maximum extent permitted by law, Bee Market and its affiliates shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from or in connection with your use of the Platform, products, or services.
Bee Market’s total liability for any claim shall not exceed the Bee Market service fees earned from the specific transaction giving rise to the claim. Bee Market is not liable for the value of goods, shipping costs, Stripe fees, or other third-party charges.
Any claim must be filed individually within 12 months of the event. Bee Market’s dispute decisions are final and cannot be appealed.
When using the Bee Market Platform, you agree that you will not:
Bee Market may suspend, restrict, or terminate access without prior notice where it believes these Terms have been violated or where necessary to protect the community.
The Bee Market Platform and all materials on it (the “Bee Market IP”) are owned by or licensed to Bee Market Ltd and protected by IP laws.
We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for its intended purpose. Except as expressly permitted, you may not copy, modify, distribute, sell, display, perform, scrape, extract, or reverse-engineer any part of the Bee Market IP.
User Content: You retain ownership of your content (e.g., listings, photos, reviews), but grant Bee Market Ltd a worldwide, royalty-free, non-exclusive licence (with sublicensing rights) to host, reproduce, display, distribute, and use that content to operate and improve the Platform.
Branding: “Bee Market”, our logos, and related brand identifiers are proprietary to Bee Market Ltd. A trademark application for “Bee Market” is currently pending. You may not use our branding without prior written permission.
Infringement: Report suspected infringement to support@bee-market.co.uk with sufficient details.
Bee Market may amend or update these Terms at any time. Changes take effect upon posting unless specified otherwise. For material changes, we may notify you via email or platform notification.
Continued use after changes constitutes acceptance. If you do not agree, stop using Bee Market.
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over disputes.
Any legal claim must be brought individually and within twelve (12) months of the event.
For questions, contact us at: support@bee-market.co.uk
Previous versions of these Terms and Conditions are available for reference.
Terms and Conditions — v1.0 (effective 1 September 2025)